With VoiceHawk, all of our Basic calling features are included in your monthly plan.
Your traditional phone company never offered so many calling features. Best of all, your VoiceHawk plan includes all of these features at no additional charge.
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Call Forwarding Always
Automatically forward all your incoming calls to a different phone number. Call Forwarding Always allows you to forward all your incoming calls to a different phone number, such as your home office or cell phone. You can also make your office phone emit a short ring burst to inform you if you are next to your phone when the call is forwarded by using the Ring Reminder. This is important when you have forgotten the service is turned on and you are at your desk waiting to receive calls. Note that the number you forward your calls to must be permitted by your outgoing calling plan. You can also set the phone number to forward to using the voice portal or on the phone using the feature access code. *72 - Activation*73 - Deactivation
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Call Forwarding Busy
Automatically forward your calls to a different phone number when your phone is busy. Call Forwarding Busy allows you to forward all your incoming calls to a different phone number if your phone is currently busy. Use this service when you would rather have a secretary or co-worker receive the call instead of the caller being sent to your voice messaging box. Note that the number you forward your calls to must be permitted by your outgoing calling plan. You can also set the phone number to forward to using the feature access code. *90 - Activation
*91 - Deactivation
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Call Forwarding No Answer
Automatically forward your calls to a different phone number when you do not answer your phone after a certain number of rings. Call Forwarding No Answer allows you to forward all your calls to a different phone number when you do not answer your phone. Use this service when you would rather have a secretary or co-worker receive the call instead of the caller being sent to your voice messaging box if you miss a call.*92 - Activation
*93 - Deactivation
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Call Notify
Send an e-mail with the caller's name and number to a specified e-mail address when pre-defined criteria, such as phone number, time of day or day of week, are met. Call Notify allows you to send a notification e-mail containing the caller's name and number, if available, when the call matches your pre-defined criteria. Use this to create an archive of callers or to determine if you missed any important calls. The criteria for each Call Notify entry can be a list of up to 12 phone numbers or digit patterns, a time of day range, and specified days of the week. All criteria for an entry must be true for an e-mail to be sent (phone number and day of week and time of day). The criteria may include all phone numbers, all days and all times.
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*69 Call Return
Call the last party that called you, whether or not the call was answered. To call back the last party that called, simply dial the call return feature code [*69]. The system stores the number of the last party to call, and connects the user to that party. Users can also execute call recall via the CommPilot Call Manager. With BroadVoice *69 (Call Return) is always free.
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Caller ID with Name
Caller ID/Calling Name Retrieval looks up the name of a caller in an external database when the name did not arrive with the original call. This is helpful to identify callers when using the CommPilot Call Manager, a phone that displays CLID information, or other call clients.
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Directory Assistance (411)
Directory Assistance (411) calls are FREE.
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Do Not Disturb
Automatically forward your calls to your voice messaging service, if configured, otherwise the caller hears a busy tone. Allows you to send your calls directly to your voice messaging box without ringing your phone. In addition, you can make your office phone emit a short ring burst to inform you when the call is being sent to voice messaging by using the Ring Reminder. This is important when you have forgotten the service is turned on and you are at your desk waiting to receive calls.*78 - Activation
*79 - Deactivation
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Last Number Redial
Call the last number that you dialed.
Last Number Redial allows you to redial the last number you called by clicking the "Redial" button on your CommPilot Call Manager or by dialing the feature access code.
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Speed Dial 8 & Speed Dial 100
Dial a pre-defined number by dialing one or two digits. Speed Dial 8 allows you to set up to eight speed dial numbers that can be called with the push of a button. Speed Dial 100 allows you to set up to 100 speed dial numbers that can be called with the push of two buttons. Enter the number as you would normally dial it and then just hit that number on your touch pad to call it. You can also program your speed dial using your phone and the star code for Speed Dial 8 or 100.*75 - Speed Dial 100
*74 - Speed Dial 8
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Call Hold
Put a call on hold at any time, for any reason.
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Call Waiting (Per Call)
Answer a call while already on another call. Call Waiting allows you to receive another call while you are on the phone. When a second call is received while you are already on the phone a call waiting tone alerts you. See the caller's ID on your phone if you are using Caller ID. To answer the waiting call, simply press the flash button or switch hook. You will be connected with the waiting party while your original party holds. Press the flash button or switch hook again, to reconnect to the original party and hold the waiting party. You can continue to alternate between parties as often as you’d like. It's like having two lines while paying for only one.
The user can also cancel Call Waiting for calls in progress. Simply dial the *70. feature access code directly from your phone. The system plays a confirmation announcement and then applies a dial tone. The user then dials the destination number. For the duration of the call, the user is not presented with any waiting calls. Call Waiting is automatically re-activated when the call ends. Call Waiting completes when any party hangs up. Users can also execute call waiting via the BroadVoice Call Manager.
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Distinctive Ring
Add a Distinctive Ring to your account.
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Call Transfer
Transfer a call while using a simple phone without call control capability. Flash Call Transfer allows you to transfer a call even when your phone does not have a transfer button. To transfer a call, flash the phone (click the flash button or click the hang up button once) then dial the number you would like to transfer the call to. Once the transfer number answers, click flash again and the two callers are connected. If you have Flash Three-Way Calling, instead of transferring on the second flash, you are connected in a conference call. Once in the conference call, if you hang up the phone, the callers remain talking to each other, in effect, transferred.
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Three-Way Calling
Start a conference call when using a simple phone without call control capability. Flash Three-Way Calling allows you to perform a conference call even when your phone does not have a conference button. To conference a call, flash the phone after you have made the first call (click the flash button or click the hang up button once) then dial the second number of the person you would like to complete the conference with. Once the second number answers, click flash again and the conference call will be established. To end the conference, hang up. If you have Flash Call Transfer, the conference does not end when you hang up since the callers are transferred together.
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Voice Mail
Record messages for calls that are not answered within a specified number of rings or for busy calls.Voice Management allows you to specify how to handle your voice messages. Use Unified messaging if you want to use your phone to retrieve voice messages. You can also just choose to send the message to your e-mail and not use the phone for voice messaging.